Privacy Policy

This policy is effective as of September 10, 2025.

Effective Date: September 10, 2025

Provillian Services Heating & Air (“Provillian,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.

This website is developed and maintained by Amplify Solutions on behalf of Provillian Services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name, phone number, email address, physical address, and service details you provide when submitting forms, booking appointments, or contacting us.

Usage Data

IP address, browser type, device information, pages visited, and time spent on the site.

Cookies & Tracking

Cookies may be used for session tracking, analytics, performance, and personalization.

2. How We Use Your Information

We use your information to:

-Respond to inquiries and provide customer support.

-Schedule, confirm, and manage appointments.

-Send appointment reminders, service updates, or promotional messages (only with your consent).

-Improve our website functionality and overall customer experience.

3. SMS Communications & Consent

By providing your mobile phone number when booking an appointment, requesting service, or filling out a form on our website, you consent to receive SMS text messages from Provillian Services Heating & Air.

Types of Messages: Appointment confirmations, reminders, service updates, and limited promotional offers.

Message Frequency: Varies depending on service activity. You will not receive more than 4 promotional messages per month.

Opt-Out Instructions: You may opt out at any time by replying STOP to any SMS message. After sending STOP, you will receive a confirmation, and no further SMS will be sent unless you re-enroll.

Help Instructions: Reply HELP for assistance or contact our office at (678) 733-9323.

Carrier Disclaimer: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

Service providers who assist with hosting, email delivery, scheduling, or payment processing.

Legal authorities if required to comply with applicable law or regulation.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request to:

Access, correct, or update your personal data.

Opt out of marketing communications (email or SMS).

Request deletion of your personal information, subject to legal or operational requirements.

To exercise your rights, please email [email protected].

7. Third-Party Services

This website may integrate with third-party platforms (such as appointment calendars, payment processors, or analytics tools). These third parties have their own privacy practices, and we are not responsible for their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. We encourage you to review this page periodically.

Cookie policy

Provillian Services Heating & Air uses cookies and similar tracking technologies to improve website performance and enhance your browsing experience.

This cookie policy ("Policy") describes what cookies are and how Website Operator ("Website Operator", "we", "us" or "our") uses them on the our website and any of its products or services (collectively, "Website" or "Services").

You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

What are cookies?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie").

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.

Cookies may be set by the Website ("first-party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies"). These third parties can recognize you when you visit our website and also when you visit certain other websites.

What type of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the Website and our Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.

Social media cookies

Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks.

These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks' privacy policies. We will not collect or share any personally identifiable information from the user.

What are your cookie options?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit
internetcookies.org

Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with WebsitePolicies.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may contact us.

This document was last updated on September 10, 2025