“If there was rating higher than 5 stars, I would give it. From estimate to the final steps of installation Alex and his team was professional, knowledgeable, respectful of my home, inside and in the yard. In this time of COVID guidelines, he and his men followed proper procedures. I had a lot of questions about HVAC code requirements, the equipment and the whole process. Alex and his team made me feel confident in the HVAC I chose and their expertise in performing the job without short changing me on anything. I had several estimates from over a year ago, Alex was the only HVAC contractor that actually went in my crawl space to see what challenges this installation would present to his team. He also took pictures of his work in the crawl space to assure me and my wife that the work was done. This was a job that created a lot of debris , and he and his team made sure everything was clean and hauled away. They were also careful not to step on my plants. Alex gave me a fair price and I would definitely recommend him and his company Provillian.”
Brian Jones on Rheem/ Ruud
“Just a note to thank you for the wonderful job you did in installing a new heat pump unit at our home. This is the first heat pump unit we have ever had in our entire life and it has been a long life,75 years. My wife and I have noticed that both heating and air conditioning is far more efficient than any gas unit we had in the past. I wanted to thank you for suggesting this Rudd unit and also for the professionalism, both you and your employees exhibited during the installation. We would certainly recommend your company to anyone looking for heating and air conditioning work.”
Thank you, Max.
“My home was enlarged and a new zoned AC system was installed. From day one I had a complaint regarding the air noise when only one zone was in operation and the system not keeping up on those hot days. After 3 Heating and Air companies trying to fix the problem, I was lucky in the sense my coil developed a refrigerant leak. A mutual friend told me to contact Alex at Provillian Sevices. Alex promptly showed up and I gave him the original problem of the noise and suspecting the coil leaking refrigerant. Alex was the only person that went up to inspect my ducting and found the problem of the air noise and the system not keeping up in cooling the house, which was an installation problem. The installer mad a gross error during the installation. Alex went ahead and told me what needed to be done to correct both problems. Alex gave me two options on correcting the problems. His estimate was right on target and the work done in a timely, clean, and efficient manner. The system is working perfectly and I could not be any happier, not with only the system working, more importantly, having someone with knowledge and the integrity with his explanation and cost. It took me quite a few years to find someone I trust and would recommend him instantly for air conditioning and heating services. Again with Alex’s recommendation I had my attic re-insulated and again the service was superior.”
Donald De Mello Peachtree City, GA
“Let me start by saying EXCELLENT Customer Service, EXCELLENT Professionalism, and EXCELLENT work! I was introduced to Provillian Services Heating & Air a year ago through Groupon for an Air Conditioner Tune-Up and since then I have personally used them for other services as well as referred them to others that were satisfied with their work as well. I knew initially I was having some air conditioning problems because my unit kept freezing up but was unsure to why. Alex with Provillian was determined to resolve my issue; he spent much needed time trying to find the leak within my system even when the hours turned late and he was already tired from previous jobs during the day. What makes this company truly great and ones that stand on great customer service; recently, when the air unit started to mess up again they came out at their earliest available appointment to research the issue. Once they noticed it was an additional leak that had been missed during the prior service visit they repaired the issue at no additional charge to me. You honestly can’t beat service like that! A lot of other companies would try to make as much money off you as possible but I’ve NEVER felt this way with Provillian. I would definitely highly recommend this company to all others within their service area. From the point of making the appointment, to the service reps coming to resolve the issue and/or tune-up the unit, to the final time to pay the invoice the service is outstanding.”
Ms. Saussy
A little testimonial from the heart: Hugh Rowe and his crew were outstanding not only in their work, but their professionalism, conscientiousness, and speed in getting the job done in a timely fashion. If Hugh says he will be there at 8:00 am, expect him at 7:15 – 7:30 am…..That is the kind of guy and “outfit “ that he runs….”Early bird gets the worm as mother used to say”, And he stays until the job is done, and done right! I saw it first hand back in January when Provillian put in (2) R-410 units during those “Ice” days in my basement and first floor… Talking with Hugh on one of his Bi-Annual Service calls a couple of weeks ago ( to tune me up for the long hot, and humid summer ) , it looks like a third unit for second floor Is in the works, as I was so impressed with the workmanship on the other two (and the price wasn’t bad either!!! ) Thanks Hugh and Company for a job well done, and many more years of great friendship and service.
Kent Barksdale
“Provillian Services is a life saver!!! I had a HVAC and zoning system installed by another company during the summer of 2011. The system never ran correctly from day one. The unit did not cool the house and constantly overflowed from the attic into my bedroom. After having that company come out 6 times with no resolution and calling another well known company, paying them $89 just to come out and $150 to fix the problem the unit still was not working properly and still overflowing. After contacting Provillian Services Alex came out and after looking at the unit not only knew right away what was causing the overflow issues he did a full assessment of the entire HVAC system and informed me why the unit was not cooling the home properly. I was quoted a very reasonable price to fix the problem; Alex returned completed the work and cleaned up the area when finished. Needless to say when winter came in the heating unit did not work properly. After calling Provillian Services to come check the heating system they were able to program the system board to heat properly. I’m happy to say I have not had any problems with the unit since, I highly recommend this company, Thanks Provillian Services!!!” A. Diakite